Return and Refund Policy

This Return and Refund Policy govern the conditions under which returns and refunds are accepted by Icona Jewels. By making a purchase on our website, you agree to the terms outlined below.

Our return policy is strictly applicable only in cases where the product received is damaged or does not match the order placed. To be eligible for a return, customers must contact us within 24 hours of successful delivery and provide valid proof in the form of a complete 360-degree unedited live unboxing video. Please note that we do not offer refunds under any circumstances. Additionally, cancellations are not permitted once an order has been successfully placed. All exchange requests are subject to our review, and we reserve the full right to approve or deny any such requests at our sole discretion.